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AIM Media House is a provider of digital media services. Through journalism, storytelling, and opinion on emerging technology, our editorial networks spark debates and have an impact on culture & society.
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Bank of America Adds Gen AI to EricaAssist, Cuts Call Times by Nearly a Minute
1+ mon, 3+ week ago (445+ words) "EricaAssist reflects our high tech, high touch approach." Bank of America announced on July 21, 2026 that it has enhanced EricaAssist, its human-assisted AI agent for customer service representatives, with generative AI capabilities that surface contextual guidance during live client calls in…...